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Old Jan 9, 2009 | 2:26 pm
  #14  
sbm12
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Originally Posted by Oxon Flyer
Technology is moving on apace....I had a demo yesterday of the call recording system installed at one of our facilities, which records in real-time the agents PC desktop alongside with the audio dialogue, so you can retrieve and watch the on-screen transactions too.
So you can see the solitaire game they are playing while telling you they are looking for availability??
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