Awesome report! You don't read about Aeroflot very often. I agree we avoid SVO at all cost. It is a dump!
Its funny the facial expressions of the gate agents are so Russian. When we were there, we used to laugh at all the curt "nyet" and the surly faces on all of them. I am sure they tried their very best to be nice. Its just they have a different idea of what "nice" is
As I was reading your report, I can visualize how surly they were. You need to have been to Russian to understand this curtness...