FlyerTalk Forums - View Single Post - All BMI call center calls recorded in full & recoverable
Thread: All BMI call center calls recorded in full & recoverable
View Single Post
Old Jan 8, 2009 | 3:37 pm
  #5  
deconz
 
Join Date: Nov 2007
Location: Brisbane, Australia
Programs: QF Gold, VA Gold, NZ Silver, A Club Gold, IHG Gold
Posts: 374
Originally Posted by Oxon Flyer


Are you sure they can do this ? To have call centre agents access their own recorded calls and then be able to play them back to the customer doesn't represent any semblance of best practice.
Isn't it the supervisors that are doing the replay? Perhaps I read it wrong ...
deconz is offline  
Reply