for the past few days I have been getting the run around from Merrill regarding the "status match" on american airlines.
first they denied that the program existed. once I showed them a screen shot of the promotion, they denied that it was promoted in 2009. then I showed them a screen shot from 2009. now they are telling me "tough luck". don't waste your time with Merrill Visa credit cards or American Airlines - they are participating in misleading advertising.