Originally Posted by
sfogate
The current policies of most airlines is that luggage is just a protective case for your contents. Normal wear and tear are not going to be covered. A broken handle, missing wheel and a small tear are just part of the things that airlines no longer cover.
Sure the airlines disclaim all these things. But if they're negligent in providing care for your luggage, all bets are off. The airline is most certainly responsible, despite whatever drivel they want to print in their policies.