Originally Posted by
Tries
Ok, and what would happen with my luggage in the case of redirecting via other airports? Would it follow me, or it still would go over SEA? Would it help, if I'd stay in CPH for luggage's sake only? Because now I'm already 3rd day without my baggage and cannot track it in internet over United's web site (now United is responsible for my luggage).
Sounds like a experience I had some years ago. I got rebooked from CPH-ORD-SFO-SAN to CPH-FRA-SFO-SAN, and naturally, this caused so much confusion for the three *A-partners SAS, Lufthansa and United that my baggage was lost and didn't showed up until I was back home 12 days later.
None of the carriers would take responsibility for my lost baggage and all tried to forward me to one of the others two, so I could make my claims there... Terrible customer service!
But there were some good things to; when delayed for a night on the outgoing trip in CPH, SAS placed me at the airport Hilton (more or less because I told the staff that I would not tolerate anything else), During my trip I shopped a new wardrobe at SAS expenses and got me a new suitcase. Off cause this was a hazzle to get through, and it took some time and a lot of correspondence with SAS customer service before they agreed to refund my receipts for clothing, phone-calls to the different *A-partners regarding my baggage and some meals during my delay in CPH.
As a top of the iceberg, I also had trouble when going back home from LAX. When my original route was changed to go through FRA on my outgoing trip, Lufthansa had apparently rebooked my home-ticket instead of my outgoing-ticket. So when I was trying to check in for the UA LAX-ORD flight the told me that my ticket was already used. At this time I was not even surprised, that they not were able to get me on the plane. Again none of the *A-carriers would take responsibility, SAS who had sold the original ticket said it was a UA-fligt and they should solve the problem, United said it was a mistake made by Lufthansa and they would have to correct it and Lufthansa said, that since I was not flying back with any LH-flight it was not their responsibility.
So surpise surpise, I had to stay at LAX for one more night witch was okay since I got a free room at the Radisson airport.
Furthermore I also received a SAS voucher with a 300€ off for my next ticket purchase.
All in all it was not fun, but without the Hotels and refunds I would definitely try to avoid SAS and *A in the future