I got a chuckle out of the complaint, that CO wanted damaged baggage reported on arrival to authorize repair, when it is delayed.

In Nov on a short flight within Calif, another airline knocked a wheel in a well off my Halliburton, which is not easy to do. On trying to report it to the baggage office, was told that that airline doesn' do or pay for any repairs. To date, CO has been very accomodating. And their baggage handlers do a much better job at caring for the luggage when loading and unloading it from the plane.
A couple of other airlines starting with the letter 'U' can make a new piece look old after a R?T flights with dirt, grease, oil, scratches, dents. cracks, etc.

CO all the way, as long as it is possible!