Originally Posted by thegeneral

Why is it that this guy has to post here in order to get information on this. Why isn't this communicated directly to customers who have purchased tickets or canceled tickets on CO.com is beyond me. You're certainly doing a good job of screwing frequent flyers out of money with the highest fees in the industry. Perhaps your company could take some of that money and use it to hire some IT resources that can notify customers of this when such outages happen.