Although I like the remaining options that Red has my experience has been exactly like yours when it comes to the satelite TV. I have to assume, as it seems you have, that it is a problem with the service, but then why would they offer it as part of the initial entertainmant package if it was substandard. I have heard no plans to address it , although it has been brought up before on this site and to the attention of their customer service. Good luck in the future!