I fly frequently with KLM ex Glasgow mainly to AMS, as well as onwards to various destinations across the world. I am a KLM Flying Blue Gold Card holder and my partner is Platinum.

The quality of handling provided by Servisair at Glasgow is very poor. Frequently the check-in ques are long, and the Business class, Elite Check-in counter is also a bag drop off point which defeats the purpose of having a Business class counter, as the majority of passengers are dropping off bags since they use online check-in.

Over the last twelve months, I have never once received a priority baggage tag, not that it is a major problem as yes we all know that they often make little difference however what is the point in having a huge pile of them when Servisair don't bother attaching them to the luggage tag?

The check-in staff clearly have no understanding of the KLM product, and are often disinterested and when there is a delay or a cancellation you are met with a couldn't care less attitude and one agent went as far to say to a fellow passenger "you are travelling with KLM what do you expect? they always cancel".

Furthermore they never inform you that you are entitled to use the lounge or where it is located and often they sit with Continental lanyards and badges on which does not look good when they are checking in a KLM flight.

KLM clearly have no personnel at Glasgow, and everything is outsourced to Servisair. They have a lady who acts as a KLM rep, however this person also appears to have no understanding of the KLM product, and during difficult situations such as a delayed or cancelled flight she never helps out.

When boarding they take your boarding pass of you and shout out a number and your surname for eg: "45 Skylad" the whole process is similar to a low cost carrier such as Easyjet or Ryanair, and I have never seen this done at anyother station on GLA!

If the flight is overbooked they upgrade anyone into the Euro Select cabin, and never do it based on status and quite often they type of people they do op up are less than desireable heading for a boozy weekend in AMS etc

Servisair also frequently leave the luggage out on the ramp in uncovered trolleys exposed to the elements, resulting in baggage becoming wet etc.

Sorry if this post is long winded, however I am interested in what other people's thoughts are regarding the ground handling at KLM outstations inparticular GLA?

I am amazed considering that KLM often have as many as five flights a day out of GLA that they have no personnel of their own based there.

Does anyone have any suggestions as to the best way to get KLM to take action and ensure that GLA follow the correct procedures as on the whole it would put you off flying with KLM and it is all down to the poor service provided by Servisair!

I look forward to hearing your comments.

Best wishes
Skylad