Originally Posted by CO Insider

Hi notabob, our 24-hour refund option for tickets purchased directly from Continental is still in place, however, we're experiencing a temporary outage with refunds and reisses for all tickets issued Jan 1, 2009 or later. The correction to this issue should be loaded within the next 48 hours. In the mean time, please contact our electronic support desk at 800.300.1547, any we'll be able to process your refund manually.