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Old Jan 5, 2009 | 10:00 am
  #24  
Big Red Bill
 
Join Date: Feb 2005
Location: Indianapolis
Programs: Northwest Platinum, Marriott Platinum, Hyatt Platinum, Hertz President Circle
Posts: 108
Originally Posted by jredknapp11
Trust me on this one.... the best tip you could give is putting their respective name and some positive words on a comment card. You can even go a touch further and ask the employee in question for a comment card and let him/her know you're going to put down what a wonderful job they are doing.

Most GM's or AGM's have an incentive set up for their employees when they get positive remarks on a comment card. Some places give a simple dollar or two, other properties give their employees a lot more.

At the end of the day who doesn't like getting some positive press when it's warranted.... it usually go's alot further then a few bucks.
Umm, why not do both? If the employee may or may not get some financial reward for the positive comment, why not leave a buck AND do the positve comment? 99% of the service folks I know will take $$$ over positive strokes anyday unless a cash reward is pretty much guaranteed for the stroke.
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