FlyerTalk Forums - View Single Post - Wow..... 17 minutes and holding to speak to AS
Old Jan 3, 2009 | 7:03 pm
  #6  
jackal
FlyerTalk Evangelist
1M
60 Nights
50 Countries Visited
20 Years on Site
 
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S+, Choice Platinum
Posts: 23,314
Wow! Is it really taking this long these days? I've been spoiled by the MVP/G desk (side question: everyone here refers to it as the MVPG desk, but do the same people handle MVP and MVPG, and do MVPGs receive priority in the call queue? I've never waited more than a minute as an MVP...) and have not called the main line in over a year. (Before that, I usually did everything online.

But if AS is making it hard for people to give them money and understaffing their sales department, then . Another for not allowing more things to be done online--it seems ludicrous to me that companies don't allow more functions to be done online when people WANT to avoid calling to save time and the company WANTS people to avoid calling to save staffing.

But not to be all negative--^ to the MVP/G desk! I think I just may have to make sure I requalify next year!
jackal is offline