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Old Jan 3, 2009 | 6:15 am
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jackal
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Originally Posted by donkiely
Interesting article about AS's new Siebel Loyalty Management system, although the subheading is a bit disturbing: "The airline implements Siebel loyalty-program software designed to shift the focus away from revenue-draining free miles and more toward personalized service."
I'm not entirely sure I like this part...

(Hey, I'm a dyed-in-the-wool blue and gold FlyerTalker, after all! )
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