FlyerTalk Forums - View Single Post - how does one redeem Amtrack guest rewards
Old Jan 2, 2009 | 5:35 pm
  #5  
ClimbGuy
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Join Date: Jul 2005
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Originally Posted by soitgoes
Maybe.
If the AGR call center is open, you should call them.
If they are closed, and you already have a ticket, some changes may be possible with a ticket agent. Some of them know how to handle AGR tickets, some do not; they are allowed to do certain things with them, but not all agents may do so for you.
I had a problem like that once, I booked a ticket via AGR for weekend travel. I had to make a change once AGR was closed and they wouldn't open again until after I completed my travel. The person at the ticket booth was clueless, so I called customer service and spoke with a manager who made the change for me.

Once the change was made in the system the ticket agent was able to print the new ticket.
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