Originally Posted by paisan96

I received a reply from CX on my second complaint about the noisy crew on the 77A and how this impacts First Class passengers. The reply from CX is posted below, minus any identifying information. From their response, they don't seem to acknowledge that the problem is not with the aircraft, but the noisy crews.

(I hate to seem petty, but it would seem CX should assign someone who can write a letter than makes some sense. I can't figure out what this representative is trying to say. Perhaps he is the same person who writes the SMS flight notification messages which always end with "hank you for flying Cathay Pacific").

Response from Cathay Pacific
Thank you for your recent correspondence in regards to your flight from Hong Kong to XXX onboard one of our Boeing 777s.

I am extremely concerned that you again felt disappointed about cabin ambience during the course of the flight and we apologize profusely.

We place great importance towards the inflight experience to our First Class passengers, as passengers spend most of the time onboard. We have an inflight services team where they monitor the feedback, both from passengers and cabin crew to improve the experience onboard. I can certainly understand your feelings in this matter if the onboard atmosphere was not conducive for a peaceful experience. Your comments in relations to the cabin layout are also noted for review by the relevant manager.

During the meantime, I would like to apologize again for the unnecessary upset this may have caused you. Please be assured that this was never the intent to cause you any disappointment. We hope we will be able to welcome you onto one of our flights again soon.


Yours sincerely,