Originally Posted by
dhlunar
Can a Amtrak ticket agent at the station help with reservations? I am asking if a ticket had already been issued, but the passenger wants to exchange the ticket for another train.
Maybe.
If the AGR call center is open, you should call them.
If they are closed, and you already have a ticket, some changes may be possible with a ticket agent. Some of them know how to handle AGR tickets, some do not; they are allowed to do certain things with them, but not all agents may do so for you.