That's because the internet booking is contracted to Travelocity. The locaters are even different, and you end up with two...one from the site people, and the other from the company.
Amen brother! I just happened to check some reservations online and saw that some flights had changed for the worse. So I call up USAirways.com and tell them my story and give them my locater. The guy looks and looks and comes back to say he's having a hard time and goes back to looking and trying to fix...
Finally after 10 minutes (seemed like that), he got back on and said, I gave him the wrong locater number. I had used an 20,000 RT upgrade and my locater changed. Now how am I supposed to know that? No one said anything to me. There are two locater numbers on my online reservation, neither of those are what he gave me and here he is, mad at me.
As he reads my new locater number to me, he's saying "V as in victor, T as in tom, D as in DUMMY, S as in sam etc.." I got rather ticked at the D. First... am a I cop, so D for me is David. In the military it's Delta. Just about anything other than Dummy probably would have been non-offensive. That and the fact he stressed the DUMMY part. To him it was my fault altogether.
He said I needed to call the next day and speak to someone else about my problem and that he couldn't help me. The next day a very nice lady came to my rescue and helped me out.
One thing I do like about the site is 'Flexible' dates search. I find some super, super, super low flights for exactly the times I want...or within reason. That's the only thing I like.
Sorry this is long...had to get that off my chest.
[This message has been edited by JetTroop (edited 10-25-2000).]