Sounds like you've decided you are getting screwed and don't want to take the advice of the regulars on this forum. I've run into similar issues before, albeit with AE tickets, and going to the airport when they are quiet has always resolved the issues the call centers claim are unresolveable.
Go to the airport, give a BRIEF explanation of what you're trying to do and give them a chance to help you. Then decide whether you want to fly AC again or not.
Originally Posted by
global_happy_traveller
you see this is getting complicated, primarily because of the inconsistent responses I get every call made and then it takes days for them to finalize the ticket.
two of the many staff i spoke to at reservations advised me that the expired credit could be bought forward for $52.50 (on top of $105 change fee). Since Dec 13, there are no more stopovers because they route me back via Nartia for a "lower intial Nov fare", but the fare never changed between Dec 10 and 29.
To put into perspective, I retrieved my credit card bills and these were my charges:
Sep 30 $958.32
Sep 30 $52.50
Dec 10 $759.62
Dec 10 $105.00
Dec 12 $52.50
Dec 11 $125.75 CR
I dont know if going to the airport would be any help, because they slap a modification ban (unless authorization is required) on my booking reference. At the end of the day, everything was done verbal and like the other posts, some of your responses, Customer care, Credit Card companies, Consumer Advocate Agencies and Lawyers can say there was no recollection of this conversation and I should disregard some of the promises made by Res staff.
Perhaps I should bite the bullet and choose another carrier next time. I even wonder now if they will give me a hard time using SSWU and put me under S.S (secondary inspection).... What do you people think?