FlyerTalk Forums - View Single Post - Concorde Room - Nice toilet roll, shame about the service

Jan 1, 2009 | 8:56 am

#4

OPebble

Join Date: Apr 2008

Programs: Lord OPebble - Mucci of the Hour. Diamond Class MUCCI.Chevalier du Circle Intime de Pucci

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Quote:

Originally Posted by Irish lad

I was there in December for the first time and was also not that impressed. We did not eat, but I find it annoying that in order to get a drink we had to a) go to the bar and b) queue to place an order. That is not really first class service.

How come Virgin can get it right with their Clubhouse and Cathay with the Wing/Pier (with Peninsula hotel staff)? You sit down and the staff are right over to take your order. The CCR looks fantastic (in a trendy designer way) but it seemed style over substance to me. Maybe we should pass our feedback onto YouFirst?

I submit it is simply down the the numbers that BA have to cope with compared to VS. If BA had as few PAX passing through then they could up their game.

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