A) Sorry to hear of your bad experience. Many in the service industry in Israel have forgotten what it means to provide service. Some never knew. I find the same to be the case in the US.

B) There are in fact Indian Israelis, just like there are Aussie Israelis or like me an American Israeli or my wife an Iranian Israeli. So don't count on her not being Israeli.

C) I have had this issue in the past with having to show the credit card used to purchase the ticket. It is usually in the T&C and in the language in the receipt. I have in the past used Citibank virtual CC account numbers but will have to rethink this in light of your experience. You may want to go over the T&C with a fine tooth comb before starting any litigation.

D) When I checked in for my TG flight PER-BKK in C in late November I had a pissy Aussie agent. He insisted that I needed to show him a printed itinerary for him to help me. I explained that it is an e-ticket and showed him the ticket on my Blackberry. He had already found my reservation based on my TG ROP number. He'd already printed my boarding pass. I explained to him that I have flown some 180K miles this year without having been required to produce a printed version of my e-ticket. His attitude was quite poor, especially for someone checking in a pax flying C. That said I didn't paint the whole of the TG staff in PER with the same brush and assume they are all as poor service providers as this agent.