Originally Posted by PineyBob

Lack of a Pre-Departure beverage assuming boarding starts on time is part of the amenities offered to elites who are upgraded and also paid First Class.

This is a Pet Peeve of mine. Holding the customers feet to the fire on EVERY rule or policy and then trying to back peddle and hide behind real and made up policies.

From Early March through June I kept track of Flight Numbers, Boarding times and the number of time there was no pre departure drinks were served.

Once I got to 15 flights, I compiled the information and wrote the executive offices with the information along with a request for a voucher in the amout of $105.00 (15 drinks x $7.00).

Got a follow up call where they tried to backpeddle and I read them the paragraph from the DM rules and I now have the voucher.

You have to crawl up their assets but if enough people do then things change in favor of the customer.

I wouldn't let this rest for even a half second.