I recently purchased an A class ticket and was not able to travel, however I did check in online. I totally forgot about asking for a refund until I checked my CC statement. When I called the refund desk, the agent told me the ticket had no value since I never cancelled prior to departure. After telling her the ticket was refundable, she argued back with me that this has always been the policy. I told her to show me where in the fare rules it states that. She returned to the call and told me it was on the website. After asking to speak to her supervisor, she stated she was the supervisor.

She did state that she would do me a one time favor and issue me a travel credit for that amount. I told her she wasn't do me any favors and I wanted a refund. At this point, she was very snappish. I asked her again to show me where it states a refundable fare cancels after departure. After failing to, she patches me in a 3 way call with web support. The web support agent pulled up my ticket and immediately stated that the was a first class ticket and refundable. The other agent abruptly hung up. However, this agent lectured me about not cancelling the ticket and how other passengers needed my seat.

Funny how the refund desk agent had problems handling a refund while web support was able to process the refund with no problems.

the refund posted to my account in less than a week.