FlyerTalk Forums - View Single Post - Continental.com Master Thread [Report Ideas & Problems Here]
Old Dec 27, 2008 | 10:10 am
  #764  
cova
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Ticket booked in B, upgrade changed to L

B class ticket booked on co.com:

My Account screen shows:

Activity Date Description Mileage Earned
12/25/2008 Continental 627B 2,778
12/25/2008 Continental 1620B 2,270

"View all activity" shows:

12/25/2008 Continental 627B XL / XL 1,235 1,543 2,778 617 0
continental.com EQM/EQP 618 1

12/25/2008 Continental 1620B XL / XL 1,009 1,261 2,270 504 0
continental.com EQM/EQP 505 1


While the proper EQM was given since ticket booked on co.com. The fact that the ticket was a "B" ticket it should have have had the full 100% EQM credit on the first line.

Shows B class - but then XL for upgraded L class. System changed fare code from B to L. If ticket had not been purchased on co.com - would have been an issue.
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