"Quality Airport Services" or QAS, has to be the worst operation I've ever encountered in a million miles of airline travel.

We were denied boarding yesterday on our TLV-AMM flight because I didn't have my SPG AMEX with me (since cut up and cancelled due to AMEX slashing my credit line). Be especially wary of the supervisor "Natalie": she was the rudest airline employee I've ever dealt with (and that's saying a lot considering my hundreds of thousands of miles flown domestically in the US). Natalie insisted that we buy new tickets, which I refused to do. We had valid tickets that had been paid for months ago but she refused to honor them. From what I can see there's nothing in RJ's Contract of Carriage requiring credit card holders to bring the card to the airport, only some flimsy language on the final purchase page of the web site.

And the problems weren't just confined to my ticket: at the next counter, a couple was trying to check in. They were having a private conversation while waiting and laughed about something. Natalie snapped. She shouted at them: "Do not smile! Do not smile! You are making fun of me because I am Indian! I will not check you in! I will not check you in! I decide!" Natalie had a meltdown right there at the check in counter, screaming at this couple and refusing to check them in as well. The girl in the couple (who was also Indian) was in tears because of Natalie's abusive behavior.

If the issue is credit card security, positive identification with the passport solves that question. It's totally unreasonable to demand the credit card used at the time of purchase. People change credit cards all the time, and moreover don't bring all their cards with them on international travel due to risk of loss or theft. Natalie's manger, I think his name was Gabi, was not any better: he wasn't unstable like Natalie but claimed he did not have the power to make an exception. The attitude displayed the entire time ranged from indifference to outright hostility.

Apparently QAS handles ground ops for several airlines at TLV, including AC, BA, CO, DL, LX, OS, RJ and many smaller regional operators. Beware of these people: they are the most rude, unhelpful, inflexible staff I've yet to encounter. You may find yourself stranded as we did.

If you've had a similar experience with QAS, please PM or e-mail me. I can't begin to express how angry I am about this; I have my mum with me and Natalie has thrown my plans to take her to Petra into disarray. I am seriously considering litigation against RJ and QAS over this.