- You need to log into your Citicards account.
- Then select the card that you want to cancel (so that you're viewing information such as Current Activity for that card only, not the summary of all your accounts, and not any other card).
- With the card you want to cancel selected, go to the Help & Contact Us menu at the top of the page and select Email Customer Service.
- Click on Send A New Message.
- For Topic, select Account - Other.
- For subject, something like "please cancel card ending in 0000". (Note: The subject line now has a limit of 36 characters.)
- Make sure your email address is correct (it should be filled in automatically).
- In the Message, just say something like "Please cancel my Amex card ending in 0000. Thank you."
- Click Send Message.
- You may not get any response, but within a business day or two when you go back to your summary of accounts you will see the red "this card has been closed" message for the card in question. (It could be as soon as a few hours.)
- If they do reply to you, they will not exactly reply by email. They'll reply in your online message center, and at most send you an email saying that you have a new message in your online message center.
Last edited by sdsearch; Dec 21, 2012 at 1:04 pm
Reason: adjuested suggested subject line since limit is now 36 characters