Originally Posted by
robnsfla
This is a unbelievable....I log into my account and discover about 10 deductions called "dupe flight" from 2000 to 2004 for a total including bonus miles of over 30,000 points deducted on 12/20/08
The explanation so far is that my dad and I who use the same basic name flew on these flights together...both on paid tickets...I originated in FLL and he originated in CAE...we met up in ATL and flew ATL-SLC and ATL-LAS several times between 2000 and 2004. The flights we flew together are being deducted from me.
The basic notion is that 2 people with the same name and the same mailing address can not earn FF miles on the same flight on seperate paid tickets in seperate frequent flyer accounts...we live in different cities but his FF account has my mailing address.
I was told that a computer audit was done.
It appears that the frequent flyer service center does not exist except by fax and telephone reps can not call them anymore. This is very frustrating and complicated trying to get my earned miles back.
I think the question here is did you get the original miles in error or not. If you did get the miles for 2 people because of a loop hole in the system, why would you be entitled to anything at all?
In all honesty unless you did not get the miles originally due to a system error you are owed nothing and this is just an interesting hole in their technology.
If I were you I would not pursue this further. You may find all your miles gone and your account frozen for trying to bilk the system. Read your T&Cs for Skymiles. There is no statute of limitations in how long they have to audit the system.
If your complaint is "Hey I bilked the system and it took over 4 years for them to catch me so I should get to keep what I really should never have gotten in the first place!". Then you really are barking up the wrong tree.