My luggage was destroyed a month ago and the staff at NRT told me sorry we cant do anything. I promptly wrote to KF customer support. they got NRT ground staff to send me a voucher to send the luggage somewhere and get it repaired, all entirely in Japanese. not much help to me.

The best part is, for the personal touch, they tried to get in touch with me. In true SQ thoughtful fashion, they will call SIN when I am in Tky and vice versa. so to the supervisor - contact customer ? check. all well.

I have been doing a lot of back and forth; on one occasion i had the honor of having my name displayed outside the boarding area. the agent asked me if my luggage was fixed. they said sorry. another agent approached me at the luggage pickup area again to say sorry. if only i could use the sorrys to fix my luggage.

if they don't do something I will try to downgrade to Y as much as possible in '09. At the minimum can score brownie points at work, with the recession and all.