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Thread: Have you ever received unsolicited "Customer Care Compensation" ??
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Old Dec 22, 2008 | 7:06 pm
  #13  
channa
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Originally Posted by flying for gold elite
My mom went ewr-las on Friday and it took about 5 hours to wait and get deiced. Her plane then had to make a fuel stop in DEN at about 4:30 am. Her overall time of sitting on the plane was around 13 hours. She called the WE "CARE" line and they said absolutely no compensation for her troubles. My mom is a plat, so if they were going to give anyone something it would have been her.

Should I PM Scott on this issue?

Or file a DOT complaint.

EWR gets snow, EWR is their hub, they could've done better.

Dealing with WE CARE is like dealing with a bunch of lawyers. They're trained in saying no, and they don't care if they leave you felling pissed off when you hang up.
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