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Old Dec 20, 2008 | 3:18 pm
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RichardInSF
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Platinum card service now routes to India?
I just called twice, and got routed to India. First time, I hung up, second time I asked the agent to get me a U.S. representative.

The agent said they couldn't do it, so I asked for a supervisor. After a wait, the supervisor came on and it turned out he was in the U.S.!

Haven't been knowingly routed to India previously, is this a recent Amex "enhancement" for Platinum card holders?
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