Having spent 15 years working in hotels at the front desk, guest services, and catering & convention services I have lots of experience with packages arriving at hotels.

If you can, write your name and arrival date in LARGE LETTERS on the sides of the package, preferably with a big black marker. For example: GUEST J. SMITH, ARRIVING 12/26. If you saw the package rooms at the loading docks of a couple of convention hotels you'd see this is a good idea. When someone wants their Fedex NOW, 80 have come in today and all they have to do is look for "SMITH" in huge black letters they can pull it out of the stack pretty quickly. If they have to read every label you WILL wait.

Fedex says "A. Campos" signed for your package, isn't that nice? Actually, "A. Campos" was just the guy standing at the loading dock when they dumped off 200 packages this morning - he did not lovingly sign for your precious box; in fact, he probably just had his badge scanned and has no idea if the packages he is now responsible for are there or not.

Hotels are generally pretty good about trying to resolve package problems, but they can use all the help you can give them.