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Old Oct 14, 2003 | 1:09 am
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Podcat
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United: One more reason to hate 'em

Tried to use what was left of a cancelled, nonrefundable itinerary (after subtracting the $100 change fee) by calling 1-800-UNITED1. Was quoted a price nearly double that found on Orbitz for a trip that was NOT labelled a Web fare. I know how Orbitz works, even if they don't: with other airlines, like America West, no problem getting the airline's website or phone resv agents to match the fare. Not so United.

"The inventory is totally different," said the CSR. Got the same gobbledygook from "Customer Relations". Told them both that I had purchased the original ticket on the web, and would not have done so had I thought I would only have access to whatever leftovers and marked-up tix they deigned to provide over the phone. I also told them it sounded like bait and switch. Both hung up.

Other than the obvious (boycotting), is there any way to fight this? Any other airlines pulling this bullcr*p?
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