Granted, it is a Fairfield Inn and Suites:

Checked into a Fairfield Inn and Suites, with a standard reservation made. No upgrade offered.

Went to room, checked online and found that two different upgrades available for reservations. King with whirlpool and king suite available.

Went back to the check in counter and was told, "no upgrades available" we have half the hotel as "unavailable". What the heck does this mean???

I stated that that is strange since the website still was selling room with both "king with whirlpool, and king suites available.

CSR. "The website always does that, they oversell us". We don't have any upgrades available.

Four hours later, different with a different front desk clerk: "I'm sorry that you were not upgraded, but I now have a king with whirlpool, I can move you."

I ask, "what is your occupancy rate this evening?"
Front desk clerk" we are at 48%."

Seems rather interesting that at 48% occupancy rate, that you can not upgrade a Platinum member.

Still at 9:30 p.m. they have whirlpool room and suites available for sale.

I really don't want to go back to Hilton, but treatment like this makes me look again at other chains and what they offer.

I have over 140 nights in Marriott this year and another 40 nights in Hilton.

May be time to re-evaluate my choices? And Marriott, you wonder why we choose other hotel chains????

This is at your lower end chains, the exact same treatment I have been getting with upper end chains.....


What are your thoughts?