Originally Posted by
Anglo Large Clawed Otter
Their customer service by phone couldn't be more horrendous if it tried. They make UA's ICC look stellar. It has been a nightmare trying to get missing-stay credits posted. I have multiple fax confirmations (and have sent multiple emails) showing that they have received my missing points requests over the course of the past month. Each time I call to inquire, I am informed that they never received anything.
I've been more successful with the phone service than others, but the email service is atrocious. Emails appear to be forwarded to France, and handled by agents with relatively little English ability. After asking the same question multiple times, and never receiving an answer to the question I asked, I have abandoned both web and email support and done everything over the phone, which has been basically fine.
That said, I have only had 2 out of 8 stays post automatically (both at the Sofitel St. James in London); the remaining 6 stays required calls, even though I double checked that my A-Club number was entered both at check-in and check-out. I have or have had elite status at SPG, Marriott, Intercontinental, Fairmont, and Hyatt, and the administration of this program is the worst, by far, of all of them.