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Old Dec 13, 2008 | 3:30 pm
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sammy0623
 
Join Date: Dec 2007
Location: Gotham City
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Posts: 2,027
Originally Posted by worth
I don't want to fly anymore, can I get my funds back so I can re-use them? Is it automated or do I have to call customer service? I can't seem to be able to do it online.
the funds might already be available at https://www.southwest.com/cgi-bin/exchangePnrEntry

if not you'll have to call
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