I'll bet that was the same lady I had the pleasure of dealing with last June....

Yeah I definaterly think I'm trying someone else next time. I left Thrifty in YZZ due to poor customer service and now I'm getting the same with National. That and they really have a lack of variety for cars. I was hoping for even a base model G8 or something relatively fun. I know state-side they have more of the "fun" cars so I'll probably try my luck down there.

National in YYZ is consistently getting poorer, I remember standing around waiting for cars last June and I heard a guy stand beside me say "I'm in a different National car every week all across North America and this is the only place I ever have a problem."