Originally Posted by Qantas

Dear Mr thadocta

Thank you for taking the time to contact us. As a Silver Frequent Flyer member your feedback is important, so please accept our apologies for not being able to respond to you sooner.

We were concerned to learn about your recent experience with Qantas, and that you did not receive the level of service expected from a premium airline.

We strive to provide exceptional service and customer feedback plays an important role in our continuous improvement process. It also helps usstrengthen our commitment to customer service. We would like to assure uou that your feedback has been forwarded to the relevant management as part of this process.

In recognition of your experience, please find enclosed a Qantas Travel Voucher.

Thank you again for taking the time to write. We value your ongoing loyalty, and hope that we have an opportunity to welcome you onboard Qantas in the near future.

Kind regards,

Qantas Customer Care