Originally Posted by
Marriott Concierge
I am not aware of any directive to our hotels mandating them to stop offering "extras” in their concierge lounges. If I learn of something I will let you know. During these challenging financial times I am sure all of you have noticed hotels across the board looking for ways to reduce their cost to preserve their bottom line. I assure you that our hotels are doing their best to reduce their cost in non customer facing ways first.
With all due respect, the Concierge Lounge is the last place in the hotel where these "cost reductions" should be taking place. The frequent guests using these lounges spend tens of thousands of dollars a year (if not more) with the company. Please cut back elsewhere. Thank you.