FlyerTalk Forums - View Single Post - WSJ: Plunging Value of Fliers' Miles Saps Loyalty
Old Dec 9, 2008 | 4:08 am
  #9  
GUWonder
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The changes to the DL program (and soon to be to the NW program too) are a net negative for the customers of the loyalty program, but this article has someone claiming they are a net positive.
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