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Old Oct 7, 2003 | 1:54 am
  #33  
swflaboy
 
Join Date: Jul 2002
Location: Sarasota, FL, USA
Posts: 227
After 6 years of so-so service from Sprint PCS I finally decided it was time to change carriers as I wanted a phone with email, text messaging, web browsing, bluetooth connectability and, most importantly International capability.

My new home (in SRQ) is situated between 2 Sprint towers and I drop over 50% of the calls I make from home.

I chose to go with AT&T as they offered me the world and a great $300 Nokia phone for $49, no activation fee, free shipping (phone arrived in about 16hrs), several free accessories, 5000mi on AA and a very reasonably priced monthly plan.

Only thing they neglected to tell me is that they have NO SERVICE in SRQ so when I set up my phone it connected to T-Mobile. After a long phone call to customer service and a talk with a supervisor I was assured that they had an agreement with T-Mobile and I would not be charged roaming rates. WRONG. The entire 53mins I used the phone were charged at $.69/min plus additional long distance charges. When I called back I was informed that if I had purchased the phone by calling their 800 number I would have been warned about their lack coverage in SRQ but nothing was mentioned when you did the transaction online.

They were very good at reversing all the charges and they have a nice 30-day money back guarantee. Still it was a hassle and now I am once again looking for the right cellular provider.

If it wasn't for all the dropped calls and Sprint's overpriced phones I'd go back in a heartbeat.

Eric
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