Thanks for sharing this story! I've ever seen Tom, but will keep an eye out for him in the future.

I had an unusually helpful TSA agent at SEA once. Helping me gather my things from the check-point, lifting and opening my walker was so refreshing, I went straight to the TSA supervisor station and filled out a customer satisfaction card for him.

I don't need the help (plenty experience as a regular mileage runner), but found his kindness incredible. My usual experience is being surrounded by idle agents who stand there and watch me. Not saying they're their to help, but I'd think it's in their best interest to keep the flow going smoothly. YMMV.