Just finished my first (of two) stays at the Grand Hyatt San Antonio Riverwalk and was unimpressed. The listed room rate on the door placard was $750 a night; I would be royally miffed if I had paid 1/3 that amount.

The negatives:

• The hotel changed the "guaranteed rate" upwards $5 on the first stay - the associate tells me it's been raised $6 for the second stay; can't be changed by front desk staff. As this wasn't on my travel authorization, it comes from my pocket (complaint to GoldPassport forthcoming). In addition, this is "too late to cancel your other stay; you would be charged anyway".
• Someone had opened and drank some of the water out of one of the $4 bottles of water, of which I notified the front desk. I had only read about this on FT previously.
• Attention to detail is lacking; evidence:
  1. The door of the room wouldn't latch unless forceably closed - this is not only a personal safety / property safety issue but a fire safety issue.
  2. The thermostat in the room clicks very loudly when turning AC / heat on; this is next to the bed.
  3. Could see a "ring" on bathroom counter where someone had placed a drink.
  4. Halls and corridors looked a lot better than expected (based upon previous posts) but the patching / painting of walls, particularly in the recreation area roof, was very kludge.

Positive aspects:

• Sitting in the lounge in the room (22nd floor), looked directly at the Tower of the Americas; very nice in the evenings.
• Very broad away of equipment available in the recreation area.
• Pool was a comfortable temperature for a December evening (now when one got out, that was a different story . . .)

I think I would have been better off staying in the Hyatt Place a short walk away, although location is not as desirable.