Originally Posted by
sfogate
The problem might be that once this company runs out of rooms, your only solution is to call the hotels directly and that might be why the customer was directed to the hotel wall board. Maybe EWR is not in the program that SFO has access to, as it is only available in select cities.
Presumably since EWR is the hub, they would have a better program in place. While SFO has some onward, interline connections, it's certainly a smaller percentage of connectors, and definitely a much smaller sheer number of connectors than CO deals with in EWR.
Originally Posted by
Mitch 511
If CO provided a hotel room for everyone who was stranded in Newark b/c of ATC, or WX delays, their expense's would goo through the roof. The company is trying to make money. Not hand out all the free hotel rooms at CO's expense b/c of an issue that CO has zero control over. I think the current policy should remain the same. That is CO does not provide hotel room's on atc/wx delays. The only think that should be provided is a discount rate for a hotel room if one is open. Otherwise, the passenger should pay for it on their dime.
IF the delay is b/c of MX. Then, CO should buy every passenger a hotel room that missed their connection b/c of MX. But only for MX, not weather, atc, or b/c a passenger shows up late to the airport.
A big thumbs down to those that think CO should provide free hotel rooms for WX or ATC !
I think what he was referring to was for top-tier elites. This would be in line wiht NW and UA's policies. Niether NW nor UA will strand a top-tier elite on their own dime, regardless of the reason for the delay. I'm not familiar with how DL and AA do it.