Well I had a completely different experience last time I got delayed in EWR, overnight. Went to the P-club and the agents said "go to the bar, and have a double. We'll find you a hotel room. We can't pay for it, but we'll get you the distressed passenger rate." 10 minutes later, summoned to the front desk, slip of paper with the confirmation number in hand. Didn't even finish 1/4 of my drink.