Originally Posted by
mnredfox
Excuse given is that there are two versions of the A320, one has more "thrust" than the other. Since the pax on the plane we eventually rode were going to SAN, they needed more thrust. Wasn't told why, they just did. Make up time in the air? Apparently we were the only other "available" A320.
Pilot also told us that the SAN pax were already delayed. I think the excuse was a bunch of BS, my guess is that NWA ops didn't want to delay the SAN pax further and switched our plane with theirs.
Thoughts?
azj, this is the crux of the problem -"wasn't told why, they just did."
of course we are flexible, of course we expect things to happen and glitches to occur. that's life. but what we also expect is to be told the entire story...especially as elites. perhaps it just comes with the territory. the crew on that MKE flight did everything right, except explain why they needed more thrust. surely you can't expect elites to hear "the SAN flight needed more thrust" and not expect them to wonder why - if not onboard, then afterwards on this forum?
So, the not being told the "why" is the essence of the problem. Had they said, "we need more thrust in order for the SAN pax and our NW crew to avoid a curfew violation", I bet the MKE pax would have been fine with it.
Oh, and a few miles added to the bank. You can't expect the MKE elites to be delayed 2 hours for nothing. If you're not going to them them a partial $$ refund (heavens!), then give them a decent slug of miles.
No, you guys are not liars. Of course not. Neither are we. So next time there is a weird op, please tell the _whole_ story, not just the parts that you (and ops) think are necessary. The pax, especially the elites, have this funny way of sensing they are not getting the full monty.