Originally Posted by
wilp888
My mother is 90 years old and I always request a wheelchair for her even though she could probably walk to the gate slowly but I have never been able to get a gate pass to accompany her at either BUR or LAX so YMMV.
I have had the same experience at LAX. I wanted to escort my mother-in-law to the gate who was on her 2nd only flight (well 3rd as she connected on the way) and is in her 60s and cannot speak ANY English (just Polish). I was not able to get a gate pass issued so sent her in a wheel chair. I followed her up to the security checkpoint and then tried to explain to her about taking out her boarding pass for the checkpoint (in Polish) when I was harassed by 5 TSOs wanting me to step further away from the checkpoint than I was (note I was already away and was NOT in the lines or anything). They also said dont worry we have people inside security that speak Spanish! I didnt know whether to laugh or cry at that statement/ignorance.
Next time I will buy a fully refundable ticket and not have to deal with asking an airline for any sort of assistance.
E