I have been contacting Mileage Plus via phone and e-mail for four months now regarding missing TK miles, with no resolution in sight. After speaking to a MP agent whom I've spoken to before and who provided me with the same, incorrect information as before, she finally got sick of me saying "That's not good enough" or "You are contradicting what another MP CSR told me last time" and told me to call Customer Relations.

Within five minutes of talking to the Customer Relations woman (US-based), I got exactly what I needed to hear: They will upgrade me to Premier Executive while they wait for the TK miles to post. Furthermore, she went through my existing EQMs, asked about the fare code for the TK flight, and otherwise made sure that I had done the math right on when I would reach 1P.

After I spoke to her, about 10 minutes later got a response to my e-mail that had been unanswered for 10 days, verifying what the Customer Relations woman told me. I now have it writing, which makes me very happy.

I should have contacted Customer Relations long ago. Are they the only ones empowered to say more than "Yes m'aam, I'm sorry m'aam, and I can't help you, m'aaam?" Should I stop wasting my time in the future and go straight to them if I have any problems?

big V