Armchair Flyer

Some timely and appropriate recommendations with regards the inadmissible « embarquement/desembarquement effectué par bus » service:

A.Dismiss the person in control of all the bus drivers and hire someone competent
B. Dismiss the vast majority of the current drivers on the grounds of “incompatibility with the job” (see below) and hire new ones who want to do the job professionally
C.Install a compulsory “dress code” for drivers much as exists at other airports
D.Issue all the new and remaining old drivers with the following “10 Commandments”

1.You are an important part of the service provided to paying passengers by ADP and AF. We expect impeccable behaviour and professionalism in carrying out your duties because this directly impacts customer perception and the overall customer experience by which AF and ADP are judged.
2.Don’t eat/drink/ play on your computer/play computer games/read the newspaper in the cab/spit out of the door/window of the cab at any time and especially whilst picking up pax from the terminals. They can see what you’re (not) doing, it looks slovenly and lazy, gives completely the wrong impression, spitting is revolting, and all of the activities herein are considered unprofessional
3.Remember that you’re transporting members of the public, that you have a duty of care, and that you’re providing a customer service.
4.Have some basic pride in your appearance. Don’t turn up to work unkempt, dirty or (if you don’t have a beard) unshaven. It looks sloppy and it’s unprofessional
5.Wear the PPE issued to you. Pax have to abide by the rules of the airport, so do you
6.If a passenger speaks to you and wishes you a “bonne whatever time of the day it is”, have the common courtesy to reply. Don’t just grunt, or (even worse) ignore tha pax by saying nothing at all. It’s unprofessional. Alternatively, make the effort and wish the passenger a “bonne whatever time of the day it is” yourself when they get on/off the bus.
7.When transporting pax to and from the plane, don’t chat up the attractive AF ground services dollybird sitting next to you in the cab. The pax can see you paying more attention to her than you are paying towards their own safe transportation and wellbeing, and it’s unprofessional.
8.If you do get into a remonstration with a pax, remember that the customer is always right even though the customer may well be wrong. Don’t be aggressive and confrontational, it’s unprofessional.
9.When dropping off the pax at either the plane or the terminal, don’t play games with the pax, deciding to have a little giggle as to which door you are going to open to let them out. Always use the door in the front/middle/rear. Remember that the pax are not on the bus for your personal entertainment, if anything you are driving the bus for theirs.
10.Smile! It costs nothing, counts for a lot, and goes some way to creating a positive impression.