Originally Posted by
sbm12
Not any more. This policy changed in late summer. You can also now refund a ticket booked by phone as long as you're within the 24-hour window.
Bad news: had to cancel cause my boss couldn' grant me the time off over XMas.
Good news: Refund was straight forward and easy to do on co.com.
Appreciated having that option so I booked CO for flights next weekend. Funny, when you give the consumer a little flexibility, rather than losing money because you can cancel tickets w/out penalty, you get more business when the customer feels they've been treated fairly.