Originally Posted by
CJKatl
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Their policy is to use your second card if your first doesn't go through. That is wrong, as my second card is a personal card. The card handed to them and the card no longer valid were business cards. I can understand doing this if I was a no-show, swapping out cards when I showed up late. But the hotel staff is so dishonest, incompetent, and/or lazy that they used a card that wasn't on file for me, nor did it belong to me. They used a stranger's card. There is just no scenario where that should happen.
Seems to me that there are two separate issues which shouldn't be combined. The first is using the stranger's card. I'm going to chalk that up to an operator error.
But I have to disagree with you about the backup card. It seems to me perfectly reasonable that if you present a credit card and the credit card is later declined for whatever reason, whether its a bank error or insufficient credit/funds, then the hotel is perfectly within its rights to use the card that you have on file. If you don't want that card to be used, then don't include it in your profile.
I don't think its the hotel's job to track you down to get payment from you if it is unable to obtain payment from the primary card.